Frequently Asked Questions
Everything you need to know about enhancing your home with ussa.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, ussa ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home products?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture pieces.
Are your materials sustainably sourced?
At ussa, we prioritize sustainability. We partner with manufacturers who use FSC-certified wood and eco-friendly textiles to ensure your home is as green as it is beautiful.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos and contact our support team within 48 hours so we can arrange a replacement or refund.
Can I track my delivery in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your package's journey to your door.